Shipping Policy

Last Updated: September 2026

Welcome to Heer Ranja Shadi Mahal. We are committed to delivering your Pakistani bridal and party-wear outfits safely and securely across Pakistan.

1. Shipping Within Pakistan

We currently deliver orders throughout Pakistan through our trusted courier partners, subject to courier coverage in your area.

We deliver to major cities including:

• Karachi
• Lahore
• Islamabad
• Rawalpindi
• Faisalabad
• Multan
• Peshawar
• Quetta
• Hyderabad
• Sialkot
• Gujranwala
• Bahawalpur
• And other serviceable cities and towns across Pakistan

Remote and less-accessible areas may require additional delivery time.

2. Order Processing Time

Orders are normally processed and prepared for dispatch within 1-4 working days after order confirmation.

For bridal wear, customized, embroidered, and made-to-order outfits, the processing time may vary depending on the design, customization, embroidery, availability of materials, and order requirements.

For bridal and customized orders, the estimated processing and delivery timeline will be discussed and confirmed with the customer by phone call before the order is finalized.

Customers may be contacted by our team to confirm the order details, measurements, customization requirements, and expected completion date.

Orders will be dispatched once the outfit has been completed and is ready for shipment.

Please note: Bridal and customized orders may require additional time beyond the standard processing period. We will communicate the expected timeline to you before proceeding with the order.

3. Estimated Delivery Time

After dispatch, estimated delivery times are:

These are estimated delivery times, not guaranteed delivery dates. Delivery may take longer during Eid, wedding seasons, sales, public holidays, extreme weather, courier delays, or other circumstances outside our control. Similar Pakistan-based stores currently publish comparable delivery windows.

4. Shipping Charges

Our standard shipping charges will be displayed at checkout before you place your order.

Free shipping promotions, where applicable, will be clearly mentioned on our website.

Shipping charges may vary depending on:

• Delivery location
• Order weight
• Order size
• Courier service
• Promotional offers

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within Pakistan.

For COD orders, payment must be made to the courier at the time of delivery.

Please make sure that:

• Your phone number is correct and reachable.
• Your delivery address is complete.
• Someone is available to receive the parcel.
• You have the required amount available when the courier arrives.

COD availability may depend on location, order value, product type, and courier coverage.

6. Order Confirmation

For certain orders, particularly high-value COD orders, our customer service team may contact you by phone call or WhatsApp to confirm the order before dispatch.

Orders that cannot be confirmed may be delayed or cancelled.

7. Tracking Your Order

Once your order has been dispatched, we will provide your tracking number through the contact details provided during checkout, where tracking is available.

Courier tracking information may take some time to become active after the parcel has been booked.

Please keep your tracking number until your order has been successfully delivered.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

• Full name
• Mobile number
• House/building number
• Street/area
• City
• Postal code, where applicable

If an order cannot be delivered because of an incorrect address, incorrect phone number, or customer unavailability, additional delivery or re-shipping charges may apply.

9. Failed Delivery / Refused COD Orders

If a customer refuses a COD parcel without a valid reason, repeatedly fails to receive orders, or provides incorrect delivery information, we reserve the right to:

• Cancel the order.
• Restrict or remove COD availability for future orders.
• Require advance payment for future purchases.

This helps us protect our customers and prevent unnecessary courier and return costs.

10. Damaged Parcel

Please inspect the parcel at the time of delivery where the courier's procedures permit.

If the package appears seriously damaged, please take photographs of the package before opening it and contact us as soon as possible.

For a damaged or incorrect item, please contact us within 24 hours of delivery with:

• Your order number
• Photos/videos of the package
• Photos/videos of the product
• A description of the issue

We will review the matter and provide the appropriate resolution according to our Return & Exchange Policy.

11. Lost or Delayed Shipments

Once an order has been handed over to the courier, delivery is subject to the courier's network and operating conditions.

If your parcel is delayed beyond the normal delivery period, please contact us with your order number so that we can check the shipment status with the courier.

We will cooperate with the courier to investigate lost or delayed shipments.

12. International Shipping

International shipping is currently not available unless specifically stated on the product or checkout page.

If we introduce international shipping in the future, applicable customs duties, import taxes, brokerage fees, and other destination-country charges may be payable by the customer unless otherwise stated. International shipments can be subject to customs inspection and destination-country import requirements.

13. Contact Us

If you have any questions about your order or delivery, please contact us:

HEER RANJHA SHADI MEHAL

📧 Email: afnanafnansaeed66@gmail.com
📱 WhatsApp: +923107712283
📍 Address: Post Office Rail Bazar Chashma Wala Chowk Sak Wali Gali 
52250 Gujranwala, Pakistan

We will be happy to assist you with your order.